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Shipping Policy

Shipping rates
We provide free standard shipping on all orders delivered to supported addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or destinations outside the United States. Express shipping is not available at this time.

Order processing
Orders normally require 1–3 business days for processing before shipment. Processing time may be longer during holidays or high-volume periods.

Delivery estimates
Orders may be fulfilled from different domestic or international inventory locations depending on the product and available stock. Delivery time depends on the item, destination, and carrier. Most supported contiguous U.S. routes arrive within approximately 3–12 business days after processing. The estimate shown at checkout or in the order confirmation applies to that order. Delivery dates are estimates, not guarantees.

Tracking
We send tracking information after a valid carrier tracking number becomes available. The first carrier scan may take 1–5 business days to appear after shipment.

Address accuracy
Customers are responsible for providing a complete and correct delivery address. Contact support@cncareusa.com immediately if an address needs correction. We cannot guarantee changes after an order enters processing.

Delays and split shipments
Orders containing multiple items may arrive in separate packages or from different fulfillment locations. Carrier delays, weather, customs processing, and other events outside our control can affect delivery.

Lost or damaged packages
If tracking shows no movement for an unusual period, or if a package arrives damaged, contact support@cncareusa.com with the order number and relevant photos. We will review the carrier and fulfillment records and provide the available resolution.