Orders and delivery
Where do orders ship from?
Orders may be fulfilled from different domestic or international inventory locations depending on the product and available stock. CNCARE USA remains the seller of record and provides order support regardless of the fulfillment location.
Where do you deliver?
We currently accept orders only for supported delivery addresses within the United States. Availability may vary by product and destination. If checkout does not accept an address, we cannot confirm fulfillment to that location.
When will my order arrive?
Orders normally require 1–3 business days for processing. Most supported U.S. routes arrive approximately 3–12 business days after processing. The estimate shown at checkout or in the order confirmation applies to that order and is not a guarantee.
Will I receive tracking?
We provide tracking when valid carrier information is available. The first carrier scan may take additional time to appear.
Can I change or cancel an order?
Contact us as soon as possible. Once an order enters processing, changes or cancellation may no longer be possible.
Returns
What is the return window?
Eligible return requests are accepted within 30 days of delivery. Items must be unused, unworn, and returned with original tags and packaging. Items marked final sale are not eligible.
Where should I send a return?
Contact us before mailing anything. We will confirm eligibility and provide the authorized return instructions and destination. Returns sent without approval may not be accepted.
Sizing and product help
How do I choose a size?
Review the product description and our Size Guide before ordering. Product-specific measurements and notes take priority over the general guide.
How can I contact CNCARE USA?
Use the Contact page or email support@cncareusa.com and include the product name or order number when available. We normally respond within 1–2 business days.